After a new staff member goes through orientation, they still have more IT training ahead. Once again, I have to thank the leadership at Perimeter Church, and our HR department, for setting the standard that ALL new staff members MUST go through IT training within their first few weeks of employment. It's not an option. In today's world of email and web sites and the need to create, and then find, important documents, we just can't afford to ignore IT training. Two classes are required for every staff member: Perimeter Network Introduction (PNI) and Outlook Introduction. These are each half day classes, typically in the morning. For those who will be doing significant work with Shelby, there's a third class of similar duration. For a very few users, there are additional Shelby training classes. Below are the basics of the first two classes:
Perimeter Network Introduction
(A lot of this was addressed during the hand-off. This training goes much deeper)
- Turning on your computer, turning off your computer (we have to teach this, do you?)
- Logging in and logging out
- Review of Computer Policies
- Standard software at Perimeter
- Security, and why a church needs to care about security
- Passwords
- Screen Savers / locking our computer when you're away
- Citrix usage (vs. desktop or notebook)
- Using OWA (Outlook Web Access)
- The Perimeter Intranet
- Telephone Basics
- Telephone Directory and alternative solutions
- Components of a Network
- Where to save files
- Network drives and their advantages
- Internet content filter
- Network printers
- Mal-ware avoidance
- Bare basics of Outlook: the 5 major functions
- Getting help - Peroogle and helpdesk
- Exchange Public Folders vs. Network Drives
- Bare basics of Shelby
- Where to find additional training materials
Outlook Introduction
- The main Outlook functions
- The more subtle functions
- Views and toolbars
- Email addresses and Perimeter aliases
- Calendar/appointments
- Tasks and TaskPad
- Contacts
- Notes
- Why not Journal?
- Public Folders
- Preview Mode -- good and bad
- Categories
- Focus on email addressing
- Plain Text, Rich Text, HTML
- Replying to email -- courtesy
- Folder management
- Expiring messages
- Read Receipts and cautions
- Attachments and cautions
- Free/Busy time
- Distribution Lists -- Global and Personal
- Message size considerations
- Shortcuts/links
- Email & confidentiality
- Appropriate use reminders
- Email etiquette
- Internal vs. external mail
- Non-Delivery reports
- Meeting Requests
- Task Requests
- Posts vs. Messages
- Drag and Drop operations to simplify life
- Assistants and Managers and Outlook features
- Miscellaneous and ideas for further exploration
Shortly, I'll post some documents for each of these classes.
