Do you know a Certified Identify Theft Risk Management Specialist? (commonly abbreviated CITRMS, which is ironically close to CITRT) Apparently there is some new Identity Theft Legislation which may impact a lot of organizations, perhaps including churches! Maybe it's time for some mandatory training.
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January 2009
January 27, 2009
January 14, 2009
71, 91, 91
Three numbers. Seventy-one, Ninety-one, and ninety-one (again). October 31, my parents celebrated their 71st anniversary. November 1, my father had his 91st birthday. This week, January 12, my mother had her 91st. Those are pretty amazing numbers...
January 07, 2009
January 06, 2009
QuikTrip, Lucky to Smart
I love QuickTrip. If you are in an area they serve, you probably do too. They have been my favorite place to buy gas for years: low prices, clean, well maintained, etc. It's actually enjoyable to go get gas -- how can that be? For a long time, they've been one of my favorite companies to talk about, even though I don't have a lot of direct knowledge of them. They have some incredible hiring and training practices that pretty much ensure that when you walk into a QuikTrip, you'll be greeted by someone who's smiling, while simultaneously serving one or more other customers, and often doing something else at the same time. You consistently feel good when you're in a QT. I love to take people who don't know about QuickTrip to one of their stores -- it's easy to make a convert.
A few months back I had an opportunity to go with a friend to a QuikTrip way out of town. It was *by far* the worst QuikTrip I've ever been in. Not that it was a bad experience, it just wasn't the amazing, overwhelming, positive experience I normally expect. But, my friend, who had never been to a QuickTrip before, was still positively impressed. Even the "bad" experience at QT was a good experience for him. They are just that much better.
A few months back Chester Cadieux, the QT founder, published the book From Lucky to Smart. An interesting read about how this company chose to be different from other convenience stores. Also a reminder that sometimes you have to work through mistakes to find the positive results you'd originally hoped for. Some interesting (to me) facts, all from a By The Numbers summary on page 8 of the book, with a little editorializing by me:
50% of all transactions come from people who make one, or more visits to QuikTrip EVERY day! I'm increasingly tempted to stop for coffee or iced tea, or whatever, regularly, but every day? Hmmm...more and more tempting.
Half of the top management does NOT have college degrees! I'm noticing that many "interesting" companies have a mix of non-degreed management. Not exactly sure what this means, but still interesting.
5% of net profit goes to charity. Wonder if QT might help fund some CITRT activities? (funny how quickly my mind went there)
141 active or retired employees have over $1 million in retirement and stock ownership. That sounds like success at all levels to me.
All in all...a very interesting company. I think I'll head out for a cup of coffee now...
January 05, 2009
CITRT: The Church IT RoundTable
For all things Church IT related, check out the new and improved CITRT.org. Please join the CITRT group on LinkedIn.
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