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April 14, 2007

Yes, No, Maybe, Later?

YesnomaybeAs our department is reading Take Back Your Life, it's interesting how there are several sections devoted to "learning to say 'no.'"  Just a few days ago, of course, Clif mentioned that his team's default answer is always 'yes.'  The Ritz-Carlton people have as one of their values [my loose paraphrase] "don't say 'no,' find something else to say 'yes' to."

Where does "later" fit in?  How about "maybe?"  I don't think I'm done here yet...


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